Free Shipping and Other Shipping Info
Every item in our inventory qualifies for free insured shipping to the 48 contiguous U.S. states and most areas in Canada. On Canadian orders, we do not charge import duties, sales tax, broker fees etc. for delivery to your curbside. All of these costs are handled by us and our Canadian broker with no further costs to our buyers.
Additional charges apply to all other areas including Alaska, Hawaii, and rural parts of Canada. If you are outside of the Free Shipping areas or are unsure if you qualify and would like to place an order please contact us using the information on the Contact Us page for the best rate.
While browsing our products you will notice that the product's "Availability" is listed under its product information. This field typically reads "Usually ships in 1-3 days." This is the time it takes for the product to be prepared at our warehouse and given to a shipper. The time that the product spends in transit will vary depending on your location. Please contact us for estimates on how long a product will take to reach you.
Estimated Transit Times
Important Note: These transit times are estimates only. Your order may take more or less time in transit.
International on request
Provides residential delivery curbside at street level via tractor trailer.
Driver will bring crated tub from truck via lift-gate to street level at curbside. You are responsible for making arrangements to have item(s) brought into your home, garage, etc. Lift-gate service is included on our tubs. The truck driver will not bring the tub into your home.
The driver is not responsible for bringing freight into house, garage, etc. and does not assist with unpacking, set up or clean up.
Carrier will call to schedule a delivery appointment. Appointments are available during normal business hours (Monday-Friday) and span an approximate 4-hour period. Please include a daytime phone number in the shipping information at the time of check out. Extraordinary delivery requirements may create additional delivery charges.
Spatial Restrictions and Obstructions
Spatial restrictions and obstructions include: small gravel road, low hanging trees or just insufficient space in general for tractor trailer to make delivery. Customer is responsible for advising us at the time of order or the carrier when they call to schedule delivery appointment if the delivery location is not accessible to tractor-trailers so appropriate modifications (delivery or pick up location, type of truck required, etc.) can be made in advance. If we discover after shipping that the freight company cannot deliver the tub to your residence, we will notify you and have either the tub held at the nearest terminal for three business days or try to arrange delivery to another location. If the tub remains undelivered, the tub will return to us and we will bill you for the actual storage and shipping charges both ways.
It is your responsibility to inspect merchandise before delivery agent's departure. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process or you may refuse the delivery. Do not carelessly sign the delivery receipt.
You can choose to pickup any tub that is in stock in St. Petersburg, Florida. There is no cost for local pick up.
Inspecting Your Tub When You Receive It
This is a copy of the standard document we will send you confirming all of the points we would like you to look out for when your tub arrives.
It is imperative that you fully unpack and inspect the tub within 24 hours of receiving it even if you do not plan to install it right away. You must report missing or damaged items to us within this time frame otherwise we will not be able to file an insurance claim with the shipper and issue replacements.
The document has been formatted as a JPEG to facilitate easy printing.