Warranty
CoreAcryl (acrylic-stone resin compound) Tub body
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Twenty Five Year Limited Warranty
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Cast Iron with Enamel bathtubs
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Five Year Limited Warranty
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Faucets, drains, supply lines, valves, showers, shower systems
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Three Year Limited Warranty - no labor
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Finishes on hardware
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Two Year Limited Warranty - no labor
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| Walk-in Tubs | Five Years Limited warranty | Jetted Tubs
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Ten Year Tub Body, Five Years Electrical Parts + One Year Labor
| | Saunas and Steam Showers |
Five Years Limited warranty |
Baths
of Distinction Inc. (the "Company") extends a non-transferable limited warranty
to the original purchaser (the "User" who purchases the unit for personal or
single family residential use as follows). On Labor limited warranty, the company
shall, at its election, send a technician or locally appointed service company
to repair or replace any failed factory fitted component as described above due
to workmanship. On Limited Parts warranty the company shall, at its election,
send the user either a replacement cartridge or entire part.
The
Company warranties can only be transferred if purchased by a developer or
builder and on receipt of prior written confirmation of such by the company.
Warranty coverage commences on the date the unit was originally purchased by the
user and upon receipt by the company of a completely filled out
Warranty
Registration Document
as described herein.
Warranty
Exclusions and Limitations
The limited warranty shall not cover, without
limitation, damage from failure to install in accordance with the company's
instructions, fading from exposure to direct sunlight, damage from use of
abrasive cleaning agents, damage from improper handling, abuse, misuse, neglect,
accident or natural disaster, damage due to improper handling, installation or
subsequent movement after initial installation, alteration from original design
or failure to follow company recommended maintenance and cleaning of metallic
coated or plated hardware, defects, damage or failure caused by the common
carrier, installer, user or other person, pets, or rodents. In addition, the
company shall not be responsible for incidental damage or consequential damages
or losses arising from any cause including but not limited to water damage to
carpet, ceiling, tiles, marble, wood flooring, loss of use etc., including its
own negligence. Warranty coverage is provided in the United States and
Canada.
Exclusion
of Implied Warranties
Implied
warranties or merchantability and fitness for a particular purpose are
disclaimed altogether or to the fullest extent allowed by law. There are no
warranties applicable to the products except as expressly stated herein or as
implied by applicable state and federal laws. Some states do not allow
limitations on how long an implied warranty lasts, or the exclusion or
limitation of special, incidental or consequential damages, so these limitations
and exclusions may not apply to you. This warranty gives you specific legal
rights. You may also have other rights which vary from state to
state.
Responsibilities
of Others
The
company is not responsible for costs to modify any product to obtain any code
approvals, such as city, county or state building codes in the USA.
Warranty
Card Registration: In order to validate this warranty. The warranty registration
card must be completely filled out and returned within 30 days from original
purchase date or must be completed and registered through our website.
Warranty
Service
As well as its' own factory trained technical staff, the company
maintains a list of independent service personnel to perform required warranty
service repairs. Such firms are not agents or representatives of the company and
cannot bind the company by words or conduct. The company will provide the
warranty service described herein when the following conditions have been met:
a) the failure is of a nature or type covered by the warranty.
b) the user has
informed the company of the nature of the problem during the warranty period.
c)
In order to obtain warranty service, please contact Baths of Distinction through
the technical help line at 1.866.938.3880 or by email at
sales@bathsofdistinction.com.
All replacement parts,
equipment, and repairs shall assume the remaining warranty period of the parts
replaced. The company's warranty obligation shall be discharged upon tender of
replacement or repair.
How we Handle Any Warranty Issues
We have been building jetted tubs for over 15 years and
while we don’t expect that you will have a problem with your tub, it can
happen.
Over the years we have put together some statistics;
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Issue
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Occurrences
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Jetted Tubs Leaking when arrived on site
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1 in 1000
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Jetted Tubs Leaking after year one to year 3
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1 in 5000
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Jetted Tubs Leaking year 4 to year 10
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1 in 5000
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Water pump not working when arrives on site
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1 in 5000
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Water pump stops working within first 10 years
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1 in 5000
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Air Blower not working when arrives on site
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1 in 5000
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Air blower stops working within first 10 years
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1 in 5000
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Other features not working when arrives on site
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1 in 5000
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Other features not working within first 10 years
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1 in 4000
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Issue with acrylic surface when arrives on site
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1 in 10000
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Issue with acrylic surface within first 10 years
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1 in 9000
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To give you some background:
· We are in total control of quality control on
all acrylic tubs from day one formation of the shell till it ships to our client.
·
We do not control the quality control the parts like
pumps, air blowers, check valves, jets and jet bodies we purchase from our North
American manufacturers.
·
We do however inspect and fully test each and every item received from
all manufacturers and reject and return between 0.2% and 0.5% of the goods we receive. These
manufacturers only offer a short, limited warranty and it does not cover any labor. All
issues with a failing part from them becomes our responsibility.
·
We are in total control of jetting and after
production, each tub is individually tested for a period of 4 hours before having
its final quality control check.
·
All tubs are sent to our finishing department to
clean and inspect before packing.
·
We pack very carefully and place the tub inside
a heavy-duty cardboard box that is then strapped to a wooden pallet, ready for
shipping.
WARRANTY ISSUE WHEN TUB BEING INSTALLED
When we receive notification of an issue
when a tub is first installed, we will ask for perhaps a few photos and perhaps
a video to determine the extent of the issue. If we feel it is something easily
fixed by your installer, we will tell him what to do and we will pay the costs
for that. This will not void the warranty.
If it something that the installer cannot
handle, we will look at three options.
1.
We will try to find a local repair person who specializes
in jetted tubs or hot tubs.
2.
We will send out a replacement tub and pay up to
$500 costs for your installer to replace. This should be an ample amount
anywhere in the country.
3.
We will send a factory technician to you to fix
the issue.
WARRANTY ISSUE DURING FIRST YEAR
During the first year, our warranty covers both parts and labor. Should an
issue occur during that time, we will follow the same procedure as just
installed.
WARRANTY ISSUE AFTER THE FIRST 12 MONTHS
By then, our warranty only covers the parts cost. While issues after the
first year are very rare, we understand that our client could face difficulties
finding a suitable repair person to replace any parts we supply. We would
assist in finding a suitable person to repair. If we are jointly unable to find
a repair person, we will consider sending a factory technician to repair. We
would ask our client to pay a small portion of these costs.
The conditions noted above are not offered where a tub has
been incorrectly installed or otherwise used or handled incorrectly.
CONSEQUENTIAL LOSS OR DAMAGE
It is our contention that most consequential damage due to waters leaks can
be mitigated by the user to prevent these becoming excessive. One thing we
strongly oppose is 100% caulking under the bathtub. If the tub is installed
correctly, there should be no real point in this procedure. However, should a
client prefer the base to be caulked for appearances sake, we strongly suggest
that some gaps are left in case water does leak. At least it will be seen.
Water leaks can be caused by a variety of actions. These include a hard bump on
the tub that moves when in situ. Even though we supply a product that is
designed to prevent moving, there is a limit to how hard a knock anything can
take. While highly unusual, a water pipe could come off or a pump casing could
develop a crack.
To best protect the interests of all involved, if your tubs leaks and causes a lot of consequential damage, the best
procedure is to contact your home insurer and then us. Your insurer will send out an inspector to
determine the source of the fault take care of your claim. In turn, and
depending on what they identify as being the problem, they will either contact the plumber or builders' insurer, our insurer or our pump or parts supplier
insurer.
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